Shipping and Returns Policy

Can I cancel my order?

RAW Super Drink aims to ship all orders within 1 business day from receiving the order, therefore no changes can be made after you have placed your order. All cancellation requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation if possible.
All emails regarding cancellations must be titled ‘Cancel Order’ in the Subject field of the email. Please include your full name and order number in the body of the email.

Cancellations not titled in this manner will not be refunded.

Can I return my order and exchange or refund?

RAW Super Drink will not accept any refunds or exchanges on product purchased due to health regulations.

In the event your goods have been damaged in transit, please email us at info@rawsuperdrink.com and we will work with you to resolve the issue. We all know the post man can be quite rough!! We want to see you drinking your RAW Super Drinks ASAP!

Can I change my address?

As we process and ship all orders as soon as possible, we do not accept any address changes after your order has been placed. All address change requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your modification if possible.

All emails regarding change of address must be titled ‘Change of Address’ in the Subject field of the email. Please include your full name, order number and corrected shipping address in the body of the email, and we will do our very best to update your details for you before your order shipped.

Address change emails not titled in this manner will not be processed.

Can I add/remove product or change the shipping method?

Once the order has been submitted we cannot amend the type of shipping or change / add products to your order.

Postage/Shipping:

If your parcel is marked as ‘delivered’ by the local postal service, yet you do not physically have your parcel it is up to the customer, not RAW Super Drink to contact the local postal service to follow up the problem. If the local postal service and the customer do not resolve the discrepancy, RAW Super Drink is not liable to refund or resend your order, but we will work with you to resolve the situation.

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