Frequently asked questions - rawsuperdrink //cdn.shopify.com/s/files/1/0507/2391/3877/t/2/assets/custom-pd.js?5227
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Frequently asked questions

 

What is RAW?

Raw is the first isotonic drink in the isotonic category to carry the organic seal of the European Union.

◄What is an isotonic drink?

Isotonic drinks are prepared with a concentration of compounds in solution very similar to that of blood, so that the body recognises this drink as such, facilitating its rapid absorption. They are designed to promote hydration or absorption of water by the body, as well as to provide essential nutrients that may have been lost during physical or sporting activity due to sweating and breathing.

◄What is the meaning of the Europian Union BIO stamp?

It indicates that the product is certified by a Control Body code, which is one of the most demanding food product certifications today. It guarantees, among other things: that the production is sustainable, that 95% of the ingredients are of organic origin (at least) and that the environment is protected.

◄How many flavours are in RAW?

There are four RAW flavours: lemon-lime, orange-mango, blueberry-açaí and strawberry-mint.

◄Which are the ingredients of RAW?

It depends on the flavour, as each uses selected superfruits. However, certain ingredients are common to all four flavours: coconut water, baobab pulp, sea salt, agave juice concentrate and ascorbic acid (vitamin C).

◄Which is the composition of RAW?

The composition of RAW is as follows: potassium, magnesium, sodium and some of the essential vitamins (C, E...). Its osmolarity is approximately 250 Osm/L and its calories range between 12-14 kcal/100 ml.

◄Which are the benefits of RAW?

RAW is the healthiest isotonic drink on the market, as it only contains sugar from the fruit itself. Low in calories, it is loaded with electrolytes (calcium, magnesium, sodium, potassium...) and mineral salts that help you recover during any physical or mental activity. In addition, its packaging is 100% recyclable.

◄Which is the best flavour for cycling?

RAW is a functional drink and all its formats and flavours provide the same benefits as its composition is practically the same in all its variants. However, if you are a cyclist, the flavours we recommend are lemon-lime and orange-mango, as they are our most citrusy flavours. Our Recovery Pack would be the perfect combo, as it includes both flavours.

◄How should I drink RAW?

It is recommended to be served chilled, although it can also be drunk at room temperature.

◄When should I drink RAW?

It can be taken before, during or after exercise. It all depends on when you want to rehydrate and replenish mineral salts.

◄Is RAW just a sport drink?

In fact no, at RAW, we have taken out the can format precisely so that it can also be considered as an ORGANIC and non-carbonated soft drink.

◄Does RAW contain refined sugar? And added sugar?

No, RAW only contains the sugar from the fruit itself.

◄Does RAW contain caffeine?

No, RAW does not contain caffeine.

◄How many calories are in RAW?

It depends on the flavour. These are the calories in a 400ml bottle: lemon-lime, orange-mango, strawberry-mint (52 calories), blueberry-açaí (56 calories).

◄Can I drink RAW during the pregnancy period?

Yes, RAW is safe to drink during pregnancy and/or breastfeeding. As it contains no added sugars, caffeine or alcohol, RAW is a drink suitable for anyone regardless of age, sex or physical condition (except for allergies to any particular ingredient). However, we recommend that you consult your doctor, who is the best person to advise you.

◄Is RAW good for celiacs? 

Yes, RAW is totally suitable for coeliacs as it is gluten-free.

◄Is RAW a vegan drink?

Yes, RAW is vegan.

◄Which is the time value of RAW?C

RAW has a shelf life of 18 months.

◄How long does RAW last once open?

Once opened, RAW should be kept refrigerated and preferably consumed within 48 hours, as the fruit does not contain any preservatives or colouring agents and will begin to oxidise after this time.

◄Which are the risks of taking RAW?

Actually, we can say that drinking RAW does not pose any health risk.

◄Can RAW be taken by children?

Yes, children can take RAW.

◄Is packaging recyclable?

Yes, the packaging is 100% recyclable. Our commitment to the environment encompasses both the use of organic ingredients with environmentally friendly production and the recycling of packaging.

◄Where does RAW rank among isotonic drinks?

We are very proud to say that, as of today, RAW is the healthiest isotonic drink on the world market. In this infographic provided by the Yuka team, you can see where we stand in relation to other drinks.

▼How much does it cost and how long does delivery take? Is it the same for the Canary Islands and the Balearic Islands?

If you are in the peninsula: If you place your order before 13.00h it will be delivered in the following 24-48h. Regarding the price: - If your order is over 30€, shipping is free. - If your order is less than 30€, shipping is 5€. In the case of Canary Islands and Balearic Islands: If you place your order before 13.00h it will be delivered in the following 48-72h. Regarding the price, the rate will be applied according to weight.

◄Do you ship outside Spain?

For the rest of Europe, if you place your order before 13.00h it will be delivered within 72-96h. Regarding the price, the rate will be applied according to weight.

◄What happend if I drink in Andorra?

All orders processed for Andorra, regardless of the billing and/or shipping address indicated on the order, will be delivered to the GLS office in La Seu d'Urgell, Lleida. As it appears in the Shipping section before finalising the order. The exact collection address is Avinguda de les Valls d'Andorra, 20, 25700, La Seu d'Urgell, Lleida and the contact telephone number is 973 354 499.

◄Where can I buy RAW?

You can find out where to find us here: https://rawsuperdrink.com/pages/encuentranos.

◄Can an automatic purchase frequency be programmed?

Yes, you can schedule an automatic purchase with the frequency that suits you best (every 2 weeks, every 3 weeks or every month). No additional fees and free cancellation. On the product page, you can select the "recurring purchase" button, which will save you 20% on subsequent purchases.

◄Are there any promotions?

At RAW, we are constantly launching promotions and raffles, so we recommend you to subscribe to our Newsletter and follow us on our RRSS to not miss anything 😉.

◄What can I do if I need help placing an order?

If you need help, you can write an email to info@rawsuperdrink.com and the customer service department will be happy to help you.

◄Is it possible to return a RAW order and do returns of clothing items follow the same return policy?

Sí, se puede devolver un pedido de RAW siempre y cuando sea dentro de los 14 días naturales desde la recepción del pedido. Para realizar la devolución deberás enviar o entregar directamente los productos en nuestro almacén situado en Calle Leonardo Da Vinci 61, 33211 Gijón (Asturias, España). Los productos a devolver deben estar en el mismo estado en que fueron recibidos; sin abrir y con el embalaje y caja original. Así mismo, si se trata de un pack promocional, se deberá de devolver el pack al completo sin que se pueda dividir. Los gastos de devolución los deberá asumir el cliente. En el caso de las devoluciones de nuestros artículos de clothing, se deberá seguir el mismo proceso con los mismos plazos. Los artículos deben estar en perfecto estado y en su embalaje original con todas las etiquetas. Los gastos de devolución los deberá asumir el cliente.

◄I just made an order and I want to cancelled it. What can I do?

If you wish to cancel your order, you should contact the Customer Service team as soon as possible by e-mail: customercare@rawsuperdrink.com. If the order has not yet been processed, we will proceed to cancel it and refund the total amount of the purchase. On the other hand, if the order has already been processed and/or shipped, it will not be possible to cancel it and you will have to follow the return process.

◄Who is the CEO of the company?

The CEO and founder of RAW SUPER DRINK is Rubén González, an entrepreneur from Gijón with an extensive international career in the Food & Beverages sector. Since he began his career in this field, he became aware of the lack of a real healthy alternative in the sector of drinks aimed at sportsmen and women. Aware of the growing demand for BIO products and the trend in society to take care of itself, in 2018 he decided to undertake the project, making RAW the first BIO isotonic drink in the world.

◄When and in which context was RAW born?

We are in a context of change, in which consumers are more aware of the need to take care of themselves while taking care of the environment. RAW was born in 2018 with the motivation to fill a gap, due to the lack of an alternative in the beverage sector aimed at athletes that really offers functional and ORGANIC hydration. Aware of this need, after several years of research, RAW Super Drink was born in 2018, under the slogan #DrinkToYourHealth (Yo Bebo Salud), with an innovative formula based on 100% organic ingredients that makes us the only ORGANIC isotonic drink in the world.

◄Which is the mission?

From the beginning, RAW has wanted to offer much more than just a drink, which is why we are committed to a unique and innovative product that stands out from the rest due to the quality of its functional ingredients. We are more than just an organic, vegan drink with no artificial ingredients: thanks to the BIO seal of the European Union, we are guaranteeing the 100% natural origin of all the ingredients, as well as promoting a more responsible and environmentally friendly agriculture. With these ingredients, RAW guarantees not only a healthy sports recovery, but also a "healthy" production process for our environment. In addition to making the first ORGANIC isotonic available to consumers, we are building a brand with values that seeks to respond to a new generation that is increasingly concerned about the quality of the products they consume. From the beginning we have had a community of sportsmen and teams that have joined the RAW philosophy, such as the Movistar Team, the RC Celta or pilots such as Aleix Espargaró or Fernando Alonso. They support the project and help us in our mission to promote and raise awareness of a more responsible and conscious consumption, committed to health and the environment. In short, our main objective is to democratise the first BIO drink for athletes, bringing a quality product with beneficial health properties to all consumers.

◄¿Dónde se sitúan sus oficinas?

RAW's offices are located in Gijón, Asturias.

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