We understand that as a customer you expect to receive your order as soon as possible and we work on that line to make it possible. Our goal is to meet delivery times and improve them whenever possible.
Delivery times refer to working days and count from the moment you receive the order confirmation email. However, in periods of launches, promotions or campaigns such as Black Friday these times are not guaranteed.
|Zone||Price list||Shipping||Free Shipping|
|Peninsula||5€||24 / 48 h||Starting at 30€.|
|Balearic Islands||According to weight||48 / 72 h||No|
|Canary Islands||According to weight||48 / 72 h||No|
|Europe||According to weight||72 / 96 h||No|
In order to know when your order will be shipped, please check your email inbox. We will send you a confirmation as your order has been placed, then another confirmation as the order has been completed and finally a third shipping confirmation of your order where you will be able to find the tracking and follow your shipment at all times.
If you place your order on a working day before 1pm, you may receive it even on the following day. On weekends or holidays, deliveries are handled on the next working day.
A first delivery will be made to the indicated delivery address and if you are absent at the time of delivery, a notice will be sent to your e-mail. After this first delivery attempt, the delegation that distributes your area will try to contact you to agree on a second delivery. If in the second delivery you are also absent, the order will remain in the delegation of your area so you can go to pick it up at the agency.
If for any reason they have not been able to contact you to arrange delivery, you can write to email@example.com so that we can help you in any way necessary.
For shipments to the Islands and exports outside the EU, customs management may involve opening the order.
You can track your shipment using the link in the email confirming the shipment of your order.
We recommend that you check the address indicated when placing your order to ensure that the data is correct and complete, as it is not possible to change the address once the shipment has been made without generating an additional shipping cost.
If you detect any incorrect data, please contact us as soon as possible at firstname.lastname@example.org. Also this management can increase the delay in the delivery between 24 and 48 hours more.
Don't forget to check all the fields!
All orders processed for Andorra, regardless of the billing and/or shipping address indicated therein, will be delivered to the GLS Delegation of La Seu d'Urgell, at Lleida. As it appears in the section of Shipping before finishing the order.
The exact pick-up address is Avinguda de les Valls d' Andorra, 20, 25700, La Seu d'Urgell, Lleida and the contact telephone number is 973 354 499.
Non-working days in our logistics centre for the year 2021. On these days no orders are prepared, therefore orders are delayed to the next working day. We are sorry for the inconvenience:
January: day 1 and 6
February: day 16
April: day 1 and 2
May: day 1
June: day 29
August: day 16
September: day 8
October: day 12
November: day 1
December: day 6, 8 and 25