What is a Pre-Order?
Pre-Order consists of placing an order for an item that is not yet manufactured and paying for it in advance to receive it when it is manufactured or in stock.
What are the terms and conditions when placing a Pre-Order?
1. HOW TO PRE-ORDER: The customer will add the Pre-Order eligible item to the cart and proceed to pay for it by following the same steps as when ordering an in-stock item. In the case of a Pre-Order item, this will always be specified in the description of the item as well as the estimated delivery time.
2. CANCELLATION AND CHANGES: It is not possible to cancel or change the order of a Pre-Order item once the purchase has been completed. At the time the payment has been processed and the order has been completed.
3. ESTIMATED DELIVERY DATE: The estimated delivery date will depend on the type of item and will always be specified in advance in the item description. For certain items the delivery time may be longer than 6 weeks so please check this information very carefully and if you cannot wait that long we recommend that you do not continue with the order.
4. SHIPMENT FOLLOW-UP: Once the Pre-Order item has arrived at our logistics warehouse, we will contact the customer by email informing them of its availability. Immediately, we will proceed with the preparation and shipment of the order within a maximum period of 24 hours. Once the order has left our warehouse, the customer will receive an e-mail notification with the shipping confirmation and the order tracking link.
*Orders for the item Blueberry & Açai Pack will be delivered from the week of 16 May.